Customer Survey


 Please use the form below to provide feedback about the service you have received from Nachi Robotic Systems Inc.

Date: 
Company Name: 
Plant: 
Name: 
Title:
Phone #:

Please Check One As It Applies To Each Question

Rating Scale:

4

Exceeds 

3

Meets 

2

Below 

1

Poor 

N/A

Does Not Apply

1. Are your questions regarding technical information and service support resolved accurately and timely?
Rating: 4321N/A Compared with Competitors: 4321N/A
2. Do you get a timely service response when you call after business hours?
Rating: 4321N/A Compared with Competitors: 4321N/A
3. How would you rate the timeliness of on-site service repairs?
Rating: 4321N/A Compared with Competitors: 4321N/A
4. How would you rate the overall attitude, professionalism and knowledge of our service staff?
Rating: 4321N/A Compared with Competitors: 4321N/A
5. How would you rate the overall attitude, professionalism and knowledge of our engineering staff?
Rating: 4321N/A Compared with Competitors: 4321N/A
6. How would you rate the overall performance of your Nachi Robotic Systems Inc. robot(s)?
Rating: 4321N/A Compared with Competitors: 4321N/A
7. How would you rate the uptime or average time between each failure? (MTBF)
Rating: 4321N/A Compared with Competitors: 4321N/A
8. How would you rate the downtime or average time to make repairs/maintenance? (MTTR)
Rating: 4321N/A Compared with Competitors: 4321N/A
9. How would you rate the timeliness of repaired parts and our spare parts support?
Rating: 4321N/A Compared with Competitors: 4321N/A
10. How would you rate your request for equipment pricing with respect to accuracy and timeliness?
Rating: 4321N/A Compared with Competitors: 4321N/A
11. Generally speaking, does Nachi Robotic Systems Inc. meet your expectations?
Rating: 4321N/A Compared with Competitors: 4321N/A
12. In your opinion, what do you like MOST about Nachi Robotics/Parts/Service?:
13. In your opinion, what do you like LEAST about Nachi Robotics/Parts/Service?:
14. Please provide any comments and/or recommendations below so that we may be of better service to you and your company.

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